Determined by your description, the call you gained appears to generally be a rip-off. Telus requires customer stability quite critically, and we wish to assure you of the subsequent:
The first cell phone number you posted is associated with Iristel. Iristel quantities have popped up often times over the message boards before. They seem to promote VoIP access to scammers overseas.
Hi @TerrificT we wish to help respond to any queries maybe you have. We are going to send you A non-public concept so be sure to retain an eye fixed in the inbox
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@Oleginza Wrote: I known as Telus CS at 8.55AM Mountain time plus they hanged up on me, indicating which i really need to contact in the course of "typical Business office hrs". Is this for actual?
If an automated assistant asks for The explanation of one's phone, point out "I want to make payment arrangements for my mobility Monthly bill".
I am on the lookout for the contact number to simply call to speak to a agent and wanting to know whenever they are available in the weekend. I want to make payment preparations and tried to on chat, however they explained to me I really need to get in touch with.
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I shell out about $4500 a 12 months with Telus. In January I obtained an out of doors digicam for $seven/thirty day period but regretted it and wished to return it. It absolutely was new inside the box - only plugged in to test it. Following a couple several hours ready over the cellular phone I learned that there is a $340 payment to cancel. That is a lot for any $fifty digicam. I pleaded Along with the agent to waive the rate considering the fact that I'm a loyal customer for so lengthy. He explained a manager will simply call to discuss. No one known as Telus technical support back. Per month later I attempted all over again. Eventually, in April, immediately after 8 several hours on the phone relating to this issue nearly that time, I gave my ultimatum… waive the significant cancellation rate or I cancel each of the services with Telus and go elsewhere. No. So, I cancelled everything. A disgrace, simply because I haven't had a person problem Along with the Television, internet, or cellphones and liked Telus… for over fourteen many years. Though the $7 cost persisted. Sigh. More hrs to the telephone. Why Is that this the only real way to communicate? It is so discouraging along with a colossal squander of your time.
Basically form the main points of one's inquiry within a concept and it will be sent to your human agent. Messaging Here's asynchronous (non-Dwell), so you're able to near the app or go about your day although the agent performs toward getting you a resolution.
I suppose I'm just aged, but I remember a time when you might connect with a company, speak with a human with no sitting down on keep for several hours, and really get customer service. Many thanks Telus for a fantastic customer encounter.
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The TELUS team acknowledges that our do the job spans a lot of Territories and Treaty spots and we're grateful for the normal Know-how Keepers and Elders who are with us today, those who have absent before us plus the youth that inspire us.
Again inside your day, you had a option of businesses. Now We have now megacorps that swallow each substitute decision up therefore you're still left with three alternatives spanning a whole region, all of which collude with eachother to extort It truly is customers.